Leaders of all great, enduring organisations mentor – They create a path for a successor, so as not to leave a vacuum at the top of the corporation after their departure. These leaders are what Jim Collins referred to as “Level 5 Leaders” in his classic book: ‘Good To Great’.
Effective Communication Articles
Topics about CEOs and Senior Executives engaging and appropriately communicating with all employees to achieve desired outcomes.
This is a common scenario: you were excited at having hired some very talented people and you put them together with some star performers in your company, but the results you expected just never materialize! In fact, you found that as a group they underperformed significantly.
The secret of effective feedback is making it feel like the message is coming from an ally, not an adversary. Unfortunately, in my many years as an executive mentor to senior teams, I find that most managers’ anxiety and discomfort about delivering a difficult message inadvertently makes it come off as antagonistic, rather than supportive … More
Conflict that is not properly resolved in the early stages will usually simmer away until it explodes into a serious situation. It can be a primary cause of poor employee engagement, employee fraud, IP theft and result in valuable team members to leaving your organization! Effective leadership, like a good marriage, hinges on how you … More
We face a looming crisis! Employee trust in management and commitment to corporations have been in decline for decades. Yet we know that trust and commitment are essential for high individual and corporate performance and they have a huge impact on your bottom line. Only a minority of companies have managed to buck this decline … More
Understanding the 3 Key Ingredients of Critical Conversations Will Change the Way You Use Mobile Devices
As technology makes communication easier, more and more managers and leaders are getting themselves into trouble sending and posting inappropriate messages electronically. Even critical conversations are beginning to find their way into emails and texts, with disastrous results!
We’re all familiar with the promise of remote – global – operations. It’s not just about accessing big new markets — the bigger payoff, most people agree, comes from expanding the firm’s talent pool and bringing together a diversity of perspectives that will combine to make the firm more productive and innovative. Well, that’s the … More
Hard and Soft Barriers to Effective Communication – and Collaboration – to the Benefit of the Family Business Client
All too often, FFI and FBA members with different professional or academic backgrounds identify others or themselves as being from the “hard side” or the “soft side” or as a “process consultant” as opposed to a “content consultant.” As is true of all distinctions, an almost irresistible human tendency attaches more status or virtue to one classification than the other. More
Hard and Soft Barriers to Effective Communication – and Collaboration – for the senior Executive Client and key Stakeholder Clients
Understanding and respecting what we all do is critical to our working together and learning from each other. Using shorthand phrases or jargon that tries to encapsulate in a word (“hard”, “soft”, “process” or “content”) a profoundly complex distinction simply gets in the way of effective understanding and collaboration. More
We’ve all been there. We’re sitting in back-to-back hour-long informational meetings. We try to sit attentively as waves of information are poured over us in report after report. Eventually, we realize the meeting is coming to a close and no decisions are being made. We’re bored, we’re tired and we think: “This whole meeting could have been an email.” More