To Summarise:

• Globalisation
• Ethics
• Workforce diversity
• Entrepreneurship
• Managing in an e-business world

Therefore organisations of the twenty-first century must be able to learn and respond quickly with the focus of a:

1. Learning organisation – is one that has developed the capacity to continuously learn, adapt and change with
2. Knowledge management – involves cultivating a learning culture where organisational members systematically gather knowledge and share it with others in the organisation in order to achieve better performance and
3. Quality management – with TQM being a philosophy of management driven by continual improvement and response to customer, employee, and supplier needs and expectations.
   • It encompasses employees and suppliers as well as the people who purchase the organisation’s goods or services
   • The objective of managers is to create an organisation committed to continuous improvement in work processes and finally (more…)

No matter what the cause, disruptions to your company’s service can be devastating – for example a natural disaster or losing a key team member. Responding effectively can often be the difference between an interruption and a disaster. Next time you are faced with a crisis, try implementing these actions and responses:

1. Figure out what happened. Too many leaders leap into action without assessing the situation first. Find out exactly what is going on and what’s causing it.
2. Act promptly. Don’t wait for all of the data to come in. Once you have a firm grasp on the situation, begin taking action. Don’t act frazzled — that only worries people. Act with deliberated care and speed.
3. Adapt. Don’t be wedded to a single strategy. Circumstances will change and new information will come to light. Be prepared to alter the course if necessary.